Privacy Policy

1. Introduction

Welcome to Creative Job Hub. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform.

By using Creative Job Hub, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company name, business address
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Profile Information: Profile photo, job title, business details
• Customer Data: Information about your customers that you input into the platform
• Communication Data: Messages, support tickets, feedback, and correspondence with us

2.2 Automatically Collected Information

When you use our service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: GPS coordinates (with your permission) for route optimization features
• Cookies: Session cookies, preference cookies, analytics cookies
• Log Data: Server logs, error reports, system activity

2.3 Third-Party Information

We may receive information from third-party services you connect to Creative Job Hub:

• Google Calendar integration
• QuickBooks or other accounting software
• Payment processors (Stripe)
• Communication tools (Twilio for SMS)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Provide access to platform features
• Process payments and transactions
• Enable communication with your customers
• Optimize routes and scheduling

3.2 Service Improvement

• Analyze usage patterns to improve features
• Develop new functionality
• Fix bugs and technical issues
• Conduct research and testing

3.3 Communication

• Send service-related notifications
• Respond to your inquiries and support requests
• Send newsletters and marketing communications (with your consent)
• Notify you of updates, new features, or special offers

3.4 Security and Fraud Prevention

• Detect and prevent fraudulent activity
• Protect against security threats
• Monitor and analyze security incidents
• Enforce our Terms of Service

3.5 Legal Compliance

• Comply with legal obligations
• Respond to legal requests and court orders
• Exercise or defend legal claims

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Stripe: Payment processing
• Twilio: SMS and communication services
• Amazon Web Services (AWS): Cloud hosting and storage
• Google: Analytics, maps, and calendar integration
• Resend: Email delivery services
• Supabase: Database services

4.2 Business Transfers

If Creative Job Hub is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or law enforcement requests
• Protection of our rights, property, or safety
• Emergency situations involving safety

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest (AES-256)
• Access Controls: Strict authentication and authorization protocols
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: All staff trained on data protection practices
• Secure Infrastructure: Data stored in SOC 2 compliant data centers
• Backup Systems: Regular automated backups with encryption

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

• Request a copy of your personal information
• Export your data in a machine-readable format

7.2 Correction and Update

• Update incorrect or incomplete information
• Correct inaccurate data

7.3 Deletion

• Request deletion of your personal information
• Close your account permanently

7.4 Opt-Out

• Unsubscribe from marketing emails (link in every email)
• Disable non-essential cookies
• Opt out of certain data collection

7.5 Object and Restrict

• Object to certain types of processing
• Restrict how we use your information

To exercise any of these rights, please contact us at privacy@creativejobhub.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for basic site functionality (cannot be disabled)
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits across websites for advertising purposes

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

9. Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Creative Job Hub is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our service, you consent to such transfers.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification for material changes
• Displaying a notice within the platform

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: